FAQ
For additional inquiries, please reach out to our Customer Service team.
Which countries do you serve and what are the shipping costs?
Y2K Dream currently ships within the United Kingdom with plans for future expansion. Shipping is complimentary for all orders within their shipping zones with no hidden fees.
How long does order processing and delivery take?
Orders are processed within 1-2 business days. The expected delivery time is 5-7 business days.
How can I track my order?
A tracking number will be sent via email after dispatch. You can track your order using DPD, DHL services, depending on the courier used for your shipment.
Can I change or cancel my order after it has been placed?
For changes or cancellations, please contact customer service. Orders placed on weekends are processed the next business day.
What is the return policy and which items are excluded from being returned?
You can return an item within 30 days from the delivery date. The item must be in its original condition, unworn, unused, with tags, and in its original packaging. Customers are responsible for the return shipping costs.
How do I start a return or exchange?
Contact customer service at hello@y2kdream.com with your order number and reason for return. Then follow the instructions for authorization and shipping you receive.
How long does it take to process a refund?
Refunds are processed within 7 working days after receiving and inspecting the return.
What should I do if I receive a defective or damaged item?
Inspect your order upon delivery. If you receive a damaged item, contact customer service immediately and provide them with a description of the damage and, if possible, photos.
Which payment methods are accepted and how is the transaction secured?
Y2K Dream accepts credit/debit cards (American Express, Visa, MasterCard, Discover), digital wallets (Apple Pay, Google Pay), and Shop Pay. Transactions are secured through encryption.
How can I choose the correct size or version of a product?
This specific question is not directly addressed in the provided documents. Consider reading product descriptions carefully or contacting customer service for assistance.
Do you offer product warranties or insurances?
or manufacturing defects or breakdowns after use within the warranty period, Y2K Dream offers a warranty claim process. Contact customer service for more information.
How can I get information on upcoming promotions or discounts?
Information about promotions or discounts is not specifically mentioned. It's recommended to regularly visit the website or contact customer service.
What are the benefits of creating a customer account?
Specific benefits of a customer account are not mentioned. Consider visiting the website for more details or contact customer service.
How can I update my account details or change my password?
Details on updating account information or changing a password are not provided. Contact customer service for assistance.
How do you protect the privacy and personal data of customers?
All payment methods are processed through encrypted channels to protect customers' personal and payment information. Specific details on privacy protection are not mentioned.
What is your policy regarding cookies and tracking on the website?
The policy regarding cookies and tracking is not explicitly discussed in the provided documents.