Contact
CONTACT US:
Business Name: Y2K Dream
Address: 78 Alcester Road, Birmingham, West Midlands, B13 8BB, United Kingdom
E-mail: hello@y2kdream.com
Customer Service: Monday to Friday between 10:00 am to 7:00 pm (GMT+1)
Purpose of Contact
Our customer service team is available to assist with:
- Order inquiries (tracking, status, modifications)
- Detailed product information and personalized recommendations
- Addressing and resolving complaints and feedback
- Guidance on returns and exchanges
Preferred Methods of Contact
- Email us at hello@y2kdream.com or use our contact form for queries related to orders or to provide feedback. We aim to respond within one business day.
Privacy and Data Processing
We prioritize your privacy. All personal data shared with our customer service will be handled following GDPR guidelines and our Privacy Policy.
Terms of Service
Interacting with our customer service implies acceptance of our Terms of Service.
Customer Service Commitment
We pledge to offer timely, courteous, and effective service to ensure your satisfaction.
Limitations
While we strive to address all concerns in-house, some issues may necessitate referral to external partners (e.g., shipping concerns).
Policy Updates
This contact policy may be revised to reflect changes in our services, with significant updates communicated through email or website notices.