Contact

 

CONTACT US:

Business Name: Y2K Dream Ltd

Address: Office 12118 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA

E-mail: support@y2kdream.com

Company number: 16830407

Customer Service: Monday to Friday between 10:00 am to 7:00 pm (GMT+1)

 

Purpose of Contact

Our customer service team is available to assist with:

• Order inquiries (tracking, status, modifications)
• Detailed product information and personalized recommendations
• Addressing and resolving complaints and feedback
• Guidance on returns and exchanges

Preferred Methods of Contact

• Email us at support@y2kdream.com or use our contact form for queries related to orders or to provide feedback. We aim to respond within one business day.

Privacy and Data Processing

We prioritize your privacy. All personal data shared with our customer service will be handled following GDPR guidelines and our Privacy Policy.

Terms of Service

Interacting with our customer service implies acceptance of our Terms of Service.

Customer Service Commitment

We pledge to offer timely, courteous, and effective service to ensure your satisfaction.

Limitations

While we strive to address all concerns in-house, some issues may necessitate referral to external partners (e.g., shipping concerns).

Policy Updates

This contact policy may be revised to reflect changes in our services, with significant updates communicated through email or website notices.